Refund Policy

Terms, guarantee conditions, and digital asset policies.

01 Digital Products Nature

Because PHONTOM ARKET deals entirely in instant-access digital goods (Software Mods, Source Codes, and Digital Social Services), ALL SALES ARE FINAL once a product is dispatched to your email or downloaded, as transactions cannot be reversed on decentralized blockchains.

02 Defective or Corrupted Files

If the file archive provided to you is corrupted, unreadable, or significantly deviates from the product description on the storefront, you are entitled to a replacement link or a full refund. You must contact our support within 7 days of purchase providing your Order Hash or Transaction ID.

03 Cryptocurrency Payments

All refunds will be processed in the cryptocurrency you used to pay (Solana, Bitcoin, or USDT), based on the exact token amount received at the time of purchase, regardless of market fluctuations. Gas fees and network fees are non-refundable.

04 Service Delivery Guarantees

For automated services, delivery starts instantly but may run on a drip-feed algorithm to ensure account safety. If your order has not begun within 48 hours of your blockchain transaction being verified, you may request an immediate replacement or store balance credit.

Need to request assistance with an order? Contact Support here →